Cancel renewal
Cancel automatic renewal in My subscription or through the Paddle billing portal. Cancellation normally takes effect at the end of the current paid period and does not automatically refund charges or unused allowances.
Refund conditions
Paid fees are non-refundable unless required by applicable law or approved by Paddle. You may submit a discretionary refund request to Paddle within fourteen days of the transaction; submission does not guarantee approval. Statutory withdrawal or refund periods may differ by region. Eligible statutory withdrawal, remedies for defective products and other mandatory rights always apply. See the Paddle Refund Policy.
Requests and access
Request a refund through the support link in your receipt or Paddle buyer support. For product issues, you may also contact [email protected] with your purchase email, transaction ID and a brief reason. Paddle processes refunds; arrival time depends on the payment method. A full refund of the current period may end paid access. The effect of partial or past-period refunds follows the updated subscription status; access may be suspended during a chargeback.